Effective Date: March 27, 2025
1. Introduction
Welcome to lorehub.in (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website lorehub.in and purchase our products.
This policy is in compliance with the Digital Personal Data Protection Act (DPDPA), 2023, and other applicable laws in India. By using our website, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our website.
A. Personal Data You Provide:
When you purchase our eBook bundle or contact us for support, we may collect the following personal information:
- Full Name: To identify you.
- Email Address: To deliver your digital products (eBook bundle), send purchase receipts, and communicate with you.
- Phone Number: For communication regarding your order and for payment processing verification.
- Billing Information: While you provide payment information (like credit/debit card details or UPI ID), it is collected and processed directly by our secure third-party payment gateways. We do not store your full card numbers or financial details on our servers.
B. Information Collected Automatically (Usage Data):
When you access our website, we may automatically collect certain information about your device and Browse activity, including:
- IP Address
- Browser Type and Version
- Device Type
- Pages you visit on our site
- Time and date of your visit
This information is used for website analytics, to improve user experience, and to ensure the security of our site.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Service: To process your payment, deliver the eBook bundle you purchased, and provide customer support.
- To Communicate With You: To send you transaction confirmations, download links, and respond to your inquiries. We may also send you information about our products and special offers if you have opted-in to receive such communications.
- To Improve Our Website: To understand how users interact with our site, allowing us to improve its functionality, content, and layout.
- For Security and Legal Compliance: To prevent fraud, protect the security of our website, and comply with our legal obligations under Indian law.
4. Cookies and Tracking Technologies
We use cookies, which are small text files stored on your device, to enhance your Browse experience. Cookies help us remember your preferences and understand how you use our site. You can control the use of cookies at the individual browser level.
5. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:
- With Payment Processors: We share necessary information with trusted third-party payment gateways (like Razorpay, Instamojo, etc.) to securely process your payments.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Data Security
We take the security of your data seriously and implement industry-standard security measures, including SSL encryption, to protect your information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.
8. Your Rights Under Indian Law
In accordance with the DPDPA, 2023, you have the following rights regarding your personal data:
- The Right to Access: You can request a copy of the personal data we hold about you.
- The Right to Correction: You can request that we correct any inaccurate or incomplete data.
- The Right to Erasure: You can request that we delete your personal data, subject to certain legal obligations.
- The Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer if you are not satisfied with how we handle your data.
To exercise any of these rights, please contact our Grievance Officer.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
11. Grievance Officer & Contact Us
In compliance with the Information Technology Act, 2000 and the DPDPA, 2023, the name and contact details of the Grievance Officer are provided below. For any privacy-related concerns, questions, or to exercise your rights, please contact:
Name: Vinay Rangta
Email: support@lorehub.com
For any other general inquiries, please feel free to contact us at the same email address.